It took them three times to fix a leaking power steering cooler / hose. The first time they just replaced the hose clamps. The second time replaced the hose. The third time they replaced the power steering cooler. I was charged all three times, but given a slight discount on the third visit. I did an oil change yesterday and noticed the splash guard ($50) was never put back on and they damaged the fender well (broke the plastic / clips ($?)). I should have learned after the first visit which was for a P2138 error code, which caused the car to go into limp mode. They never fixed that, but was charged for diagnostics. I ended up fixing it by replacing the throttle body which contains the throttle position sensor on a Nissan. In my opinion, I guess I have to make time to fix my own vehicle if I want parts put back, or it fixed correctly the first time. Live and learn!!!
Charles, I do apologize for any issues that this may have caused. This is not considered normal practices for us, and I have taken the necessary steps to ensure that it won't happen again. M&M