Last week, my family was traveling with my sister & her family (from NC) to a family reunion when her van suddenly lost AC and power steering, and the battery stopped charging. I Googled "auto repair shops in Merrillville" since we were about 15 miles from the city. M&M Car Care Center was the first company to come up, so I called to explain the situation and see if they could work us in. Jason was extremely kind and told us to come right in, even giving us detailed directions on how to get there. Once we finally limped our way to his shop, he offered to get our family anything (bathrooms, drinks, etc.) while we waited for him to evaluate the problem. It ended up that the part that was broken had to be ordered and wouldn't get in until the next day. Jason immediately started calling rental car companies to try to find us a vehicle so we could continue on our trip. After two hours of all of us looking for a replacement vehicle, there were no rentals available for us. Since we had to get a hotel room for the night but still didn't have any transportation, Jason personally made multiple trips to get all of us and our luggage to our hotel, even though it took him at least an hour of his day just transporting us. He even loaded our car seat into his vehicle & helped us with loading up our kids. The next day when the necessary part arrived, the shop discovered we'd actually need another part replaced as well. That part was two hours away (round-trip), so Jason had his brother (on his day off) go get that part for the van. Since we had to check out of our hotel, Jason again made multiple trips to come back and pick us up from the hotel and take us back to his shop. Again, Jason and Bob were incredibly kind and offered to buy us food/drinks from the gas station or whatever we needed to be comfortable. They even let us hang out in Jason's lawn care shop so we'd have room to spread out and let the kids play while we waited. The care Jason and his staff showed us while we were stranded with them for over 24 hours was nothing short of amazing. They were incredibly kind, gracious, and accommodating. They went above & beyond what I've ever seen a mechanic shop do for a customer. If they weren't so far away, we'd always take our vehicles in to Jason's shop. We can't thank him enough for helping us in the midst of our crisis and getting us back on the road to our reunion.
Julie, It was a pleasure helping you and your family!! M&M