What can you say about an automotive business that goes WAY above and BEYOND the standard customer service call? Jason Smith is the owner of M&M and he was recommended to me to help me with some mechanical work on my 1967 FB mustang about two years ago by my GF co-worker. My expectations were high because I’m a tradesman and so is Jason, although we are in different lines of work we both are dedicated to our craft. The normal feeling myself and everyone gets is it’s hard to find a good, quality, trust worthy and honest mechanic that isn’t going to rip you off. These days it’s so hard because everyone is out to make a profit. We have all heard or had experiences in this so I’m happy to say that M&M is a safe bet. I live in Valparaiso IN and Jason’s shop is 45mins west of me but his shop and his guys are worth the drive. His constant dedication to making sure his customers are satisfied and understand what needs to be done is outstanding. In the past two years of getting to know Jason and having my 67 mustang worked on, my 66 mustang coupe worked on and my 2011 chevy Malibu worked on I trust Jason and his team to be able to handle everything and anything that needs to be done. Jason’s shop is a full service business and when I say full service I mean it. He had his tow truck guy go get my car today from my job site 1hr and 30mins away in another state (Joliet IL) even when his shop was closed and he was off work. When ever I am in his shop he personally goes and picks up customers or drops them off if they need it. I mean who does that these days? When it comes to ordering parts he tells you how long it takes to get and a round about time it should be done. He shops around and even goes on eBay to find the best deals. He communicates if there’s a delay or he finds something else wrong but also advises you if you honestly need to replace something or you are ok how it is. It’s not a salesmen, he’s not trying to get you to flush every system per the recommendation the dealership gives you or the typical oil change places do. If you need it he says that if you don’t he doesn’t push it to make you spend more money, or try scaring you into it like some places do. You can feel safe bringing your cars or trucks to his shop. He even had a separate shop just for classics and specialty mechanics that work on them. I’ve have been more than happy to spend the money I have with M&M and Jason’s team. They are the best in the business. If his techs screw up he will fix it to make it right. There are not enough things I can say about this great group of guys that work endless hours to make sure what you expect is what you get. I feel lucky to have him as my go to guy when it comes to the car repair business because you’re not going to find a better shop than M&M around. Keep up the excellent work Jason and thank you my friend for making the difference, along with how you go above and beyond the call of duty. 100% satisfaction guaranteed 5 out of 5 stars is not enough for these guys. Fraternally, David Hanson
Wow Dave! thank you for the kind words!
- Merrillville